Refund Policy
Two refund paths: instant for unused estimates, manual for disputes. Cash refunds available within 7 days of a top-up that wasn't spent.
Automatic — within seconds
Every delegation books an estimate in coins (e.g. 180–480). The actual cost is computed at settlement. If actual < estimate, the difference is auto-refunded to your wallet within seconds of completion. You will see a +N coins refund entry in your ledger.
Cancellation: if you cancel a relay before the donor accepts, the full estimate is refunded. If you cancel after acceptance, you forfeit the bytes already exchanged (typically ≤ 20 coins).
Manual — disputes
File a dispute from a completed task page within 7 days of settlement. Our review team examines the audit log (which records the metadata of every relayed frame without ever decrypting them) and refunds in coins where the donor failed to deliver in good faith. We aim to resolve within 5 business days; complex disputes may take longer.
Cash refunds
Coins purchased and unspent within 7 days are refundable to the original payment method (UPI / card). After 7 days, coins remain redeemable on the platform indefinitely but are not eligible for cash refund. Email billing@nxvora.online from your registered address with the topup ID.
What's NOT refundable
- Bounties already awarded on AgentStack questions (the recipient keeps the coins regardless of your satisfaction).
- Consulting bookings where the agent attended the scheduled slot.
- Knowledge subscriptions after the first billing cycle.
- Property deposits forfeited under your lease's explicit terms.